Shipping Information
At AQS Tire Shop, we strive to provide fast and reliable shipping to ensure your tires and related products arrive safely and promptly. Please read the following shipping information to understand our policies and procedures.
1. Shipping Methods and Delivery Timeframes
- Shipping Status: When you place an order, you will be notified about the shipment status. Once your order is processed and ready for dispatch, you will receive a tracking number to monitor your delivery.
- “Ready for Dispatch” Status: If your shipment is currently marked as "Ready for Dispatch," it means your order has been processed, and the tires or products are about to be shipped.
- Expected Delivery Time: Once dispatched, the expected arrival time is 2 - 3 working days. This is an estimate and may vary depending on your location, weather conditions, or other external factors.
- Working Days: We process and ship orders during regular business hours (Monday through Friday), excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next available business day.
2. Shipping Charges
- Shipping Costs: Shipping charges are calculated based on the weight of your order and the delivery destination. The total shipping fee will be displayed at checkout before you complete your purchase.
- Free Shipping Offers: From time to time, we may offer free shipping promotions. Please check our website or contact our customer service team to learn about current offers.
3. Order Processing Time
- Order Confirmation: After placing an order, you will receive an order confirmation email. This confirms that we have received your order.
- Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days. Some high-demand products may take slightly longer to process. Once your order is shipped, you will receive an email with a tracking number.
4. Delivery Locations
- Domestic Shipping: We currently offer shipping within [insert country or region]. We do not ship internationally at this time, but please reach out to us for any specific international inquiries.
- Shipping Restrictions: Certain items may have shipping restrictions based on size, weight, or location. If there are any issues or restrictions with your order, we will notify you promptly.
5. Tracking Your Order
- Tracking Information: Once your order is shipped, you will receive an email with tracking details. You can track the status of your shipment directly through the carrier's website using the tracking number provided.
- Delivery Updates: If there are any issues or delays with your shipment, you can check the tracking link for real-time updates. Alternatively, you can contact our customer service team for assistance.
6. Delivery Issues and Missing Shipments
- Damaged or Lost Shipments: If you receive a damaged product or if your order has not arrived within the expected timeframe, please contact us immediately. We will investigate the issue and assist you in resolving it, whether through a replacement or refund, depending on the circumstances.
- Incorrect Shipping Address: Please ensure that the shipping address provided at checkout is accurate. If there are any discrepancies, we may not be able to redirect the package in time, which could lead to delays or returns.
7. Additional Shipping Information
- Shipping Packaging: All tires and products are carefully packed to ensure safe delivery. We use protective packaging materials to prevent damage during transit.
- Signature Requirements: For certain high-value orders, a signature may be required upon delivery to ensure safe receipt of the package. If you are unavailable to sign for your delivery, please arrange for an alternative address or person to sign for it.
8. Customer Queries & Concerns
If you have any questions or concerns regarding your order, shipping, or delivery, we encourage you to reach out to us using the contact form available on our "Contact Us" page. Our customer support team is available to assist you and will respond to your inquiry promptly.
For any urgent inquiries, you can also reach us by phone during our business hours.