Return Policy
At AQS Tire Shop, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied with your tires, we offer a straightforward return policy to help you return or exchange your items in a timely manner. Please review the following terms carefully:
1. General Return Guidelines
- Eligibility for Return: We accept returns on tires purchased from AQS Tire Shop within 30 days of the original purchase date, provided the tires are unused, unmounted, and in original condition.
- Non-Returnable Items:
- Tires that have been mounted, used, or damaged after delivery are not eligible for return.
- Custom or special-order tires that were specifically requested are not eligible for return.
- Tire accessories (e.g., tire inflators, valve stems, etc.) are non-returnable once opened.
- Proof of Purchase: To return or exchange an item, you must provide proof of purchase, such as an order confirmation, receipt, or packing slip.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Customer Service Email] or [Insert Customer Service Phone Number] within 30 days of purchase to request a return authorization.
- Return Authorization: Once we approve your return request, we will issue you a Return Authorization Number (RA#). Please include this number on the package when returning your tires.
- Prepare the Tires: Ensure the tires are securely packaged and in their original condition (unused, unmounted, and unmarked).
- Return Shipping: You are responsible for the return shipping costs. Please use a trackable shipping method to ensure the tires are safely returned. We recommend insuring the return shipment, as we are not liable for items lost or damaged during the return process.
- Refund or Exchange: After we receive the returned tires, we will inspect them for eligibility. Once approved, we will process your refund or exchange.
- Refund: Refunds will be issued to the original payment method used at the time of purchase.
- Exchange: If you prefer an exchange, we will send the replacement tires based on your original order or a new order, depending on availability.
3. Restocking Fees
We may apply a restocking fee of up to 15% for certain returned items, particularly if the tires have been opened or the packaging is damaged. This fee helps to cover processing and handling costs.
4. Defective or Damaged Tires
If you receive a defective or damaged tire, please contact us immediately. We will provide you with a return shipping label and arrange for a replacement or full refund. Defective tires must be reported within 7 days of receiving the order. We may ask for photos of the damage or defect to facilitate the process.
5. Exchanges
If you'd like to exchange your tires for a different size or model, please contact our customer service team to ensure that the replacement tires are available. If you are exchanging for a higher-priced tire, you will be responsible for paying the difference. If the replacement tire is of lower value, we will issue a refund for the price difference.
6. Refunds
Refunds for eligible returns will be processed once the returned tires have been inspected. Please allow up to 7–10 business days for your refund to appear on your account, depending on your bank or payment provider.
7. Non-Refundable Costs
The following charges are non-refundable:
- Shipping fees for both the original order and return shipping (except in cases of defective or incorrect items).
- Installation or fitting fees if applicable.
8. How to Contact Us for Returns
If you need to request a return or exchange, or if you have any questions about our return policy, please contact us at:
AQS Tire Shop
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Customer Service Hours: [Insert Hours of Operation]
9. Changes to the Return Policy
AQS Tire Shop reserves the right to modify or update this Return Policy at any time. Changes to the policy will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically for any updates.